Donor Notice: Temporary Technical Issue
Dear kind-hearted donors,
We’re facing temporary issues with our FPX system. Despite an error message you may see post-donation, specifically, “An error occurred:” (as per diagram A below),
rest assured, your donation will be recorded and is being processed by the donation team.
Diagram A
Due to this issue, immediate FPX Donation acknowledgement receipts are unavailable. Please check your email within 48 hours for donation confirmation. If not received, please contact our Donation Team at +603-62563861 (Direct) /3800 (General) or onlinedonation@tzuchi.my.
We’re working to resolve this and apologize for any inconvenience. Thank you for your continued trust and support.
捐款者通知:暫時性系统问题
敬爱的善心大德,
我们的FPX捐款系统目前遇到了一些暂时性的技术问题。尽管您在完成捐款后可能会看到 "An error occurred:" 的错误信息(如下圖A),
但请您放心完成交易,该交易仍会记录在我们系统内,劝募组将会办理您的捐款。
圖A
基于上述的问题,我们暂时无法提供即时的FPX 交易凭据。因此,敬请您在捐款后的48小时内,通过电子邮件确认捐款情况。如果您在这段时间内没有收到我们的邮件,请您通过电话 +603-62563861(直線)/3800(總機) 或电子邮件onlinedonation@tzuchi.my与我们的劝募组取得联系。
我们正在全力以赴地解决这个问题,并对由此给您带来的不便表示深深的歉意。感恩您对我们的信任与支持。